Privacy Policy

This policy describes how we handle your personal information when you use this website and when you contact us about our door knockers and entry accents. We comply with the Privacy Act 2020 (New Zealand). Where our services are used from other countries, local privacy laws may also apply.

Information We Collect

When you send a message via our contact form, we collect the name, email address, and message content you provide. We may collect technical data such as your IP address and browser type for security and site operation.

How We Use Your Information

We use your contact details to respond to your enquiries and to communicate about orders or services you have requested. We do not sell your data. We may use aggregated or anonymised data to improve the website.

Legal Basis for Processing (GDPR)

Where applicable under the GDPR, we process your data on the basis of your consent (when you submit the contact form and accept the privacy notice), and where necessary for the performance of a contract or for our legitimate interests in operating the website and responding to enquiries.

Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share data with service providers who assist us (e.g. hosting, email delivery) under strict confidentiality. We may disclose data if required by law or to protect our rights.

Data Protection

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or alteration. Data transmitted via the contact form is handled in line with our security practices.

Your Rights and Choices

Under the Privacy Act 2020 (New Zealand), you have the right to request access to and correction of your personal information. You may ask us to delete your information where we no longer have a lawful reason to hold it. To exercise these rights, contact us via the Contact page. If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner (New Zealand): privacy.org.nz, phone 0800 803 909. For users in the European Union, you may also lodge a complaint with a supervisory authority in your country.

International Transfer of Data

We are based in New Zealand and typically hold and process personal information in New Zealand. If we transfer data outside New Zealand, we take steps required by the Privacy Act 2020 to protect your information (e.g. ensuring the recipient is subject to privacy laws that provide comparable safeguards, or using approved binding schemes or contracts).

Data Retention

We keep contact form data for as long as needed to respond to your enquiry and for a reasonable period thereafter for record-keeping. You may ask us to delete your data earlier.

Children's Privacy

This website is not directed at children. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.

Third-Party Services

Our site may use or link to third-party services that collect data. These include: conversion tracking and remarketing (e.g. Google Ads), analytics (e.g. Google Analytics), and the Google Maps API for the map on our contact page. Each service has its own privacy policy. We do not control data collected by these third parties. You can manage ad and analytics settings via your browser and the providers’ tools.

Use of Cookies

We use cookies to remember your preferences (e.g. cookie consent), for security, and to understand how the site is used. For details on the types of cookies and how to manage them, see our Cookies Policy.

Policy Updates

We may update this policy from time to time. The current version will always be on this page. Last updated: .

Contact Information

For questions about this policy or your personal information, contact us via the Contact page. Business address: 67k Elizabeth Knox Place, St Johns, Auckland 1072, New Zealand. Phone: +64 9 391 1000. We do not sell personal information. Where we use advertising or analytics services (e.g. Google Ads, Google Analytics), we follow their policies and provide transparency as set out in this policy and our Cookies Policy.